Customer Success Manager, Email Security

Company: Check Point Software Technologies Ltd.
Location: Irving
Posted on: April 15, 2025

Job Description:

Customer Success Manager, Email SecurityUnited States: Irving TX, Atlanta GA, Newark NJ, Chicago IL, Tampa FL, Rockville MD, Nashville TNCustomer Success - Full Time - Job Id: 22800 ExperiencedWhy Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.Key Responsibilities

• Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training.
• Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services.
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business.
• Develop and nurture relationships with key customer decision makers.
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal).
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate.Qualifications
  • Experience with email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity.
  • Understanding of email security solutions (e.g., Secure Email Gateways, SIEM integrations, Threat Intelligence).
  • Strong technical presentation and communication skills, both verbal and written.
  • Demonstrated industry experience interacting with customers.
  • Technical background in messaging and Internet security principles.
  • Ability to work independently in a high-velocity environment.
  • Energetic, hard working, positive attitude, team player, flexible yet organized and consistent.It would be great if you also have:
    • CISSP or other cyber security certification.
    • Degree in Computer Science, Electrical Engineering or equivalent.
    • Team player spirit!
    • Believe in learning new things every day!Must be eligible to work in country of residence without sponsorship from an employer now or in the future.EOE M/F/Veterans/DisabledApply for this Position
      #J-18808-Ljbffr

Keywords: Check Point Software Technologies Ltd., Bedford , Customer Success Manager, Email Security, Executive , Irving, Texas