Bell Person
Company: Disability Solutions
Location: Arlington
Posted on: October 24, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job Specific
- Assists arriving and departing guests in a highly professional
manner and with utmost courtesy
- Handles all luggage, baggage, packages, etc. carefully and
safely
- Rooms arriving guests and assists guests who are checking per
Hotel standards
- Ensures that all luggage and bags are in a safe, secure area
while awaiting transfer
- Completely familiar with all room types, room amenities and
Hotel facilities, provides such information to Hotel guests
- Completely familiar with Hotel emergency procedures and
provides necessary information to Hotel guests
- Handles guest inquiries professionally and with the utmost
courtesy and accuracy
- Answers telephone in accordance with Loews Hotels Star Service
standards
- Becomes familiar with guests' names and acknowledges guests by
name
- Provides guests with Hotel and surrounding area information and
travel directions
- Promotes Hotel facilities, Food and Beverage outlets, and
recreation programs
- Transports guests to/from recreation areas in a safe and timely
manner
- Makes use of Handheld computer for check in purposes
- Handles master keys with care and follows proper sign-in/out
procedures following key control and security procedures
- Maintains condition of Hotel lobby, picking up any trash or
debris, contacting Housekeeping for major cleaning tasks
- Maintains a good working relationship with all Hotel
departments, with special emphasis on Front Desk, Valet Parking,
Concierge and Housekeeping
- Stands at post when not on a "Front" or "Last"
- Is alert to guest who appears to be intoxicated and intends to
drive a vehicle - notifies Security
- Reads and initials all entries in Front Desk Log Book and all
information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily
basis
- Maintains the cleanliness and excellent condition of equipment
and work area
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Keywords: Disability Solutions, Bedford , Bell Person, Other , Arlington, Texas
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